Quality

Quality and integrity management are key success factors in the delivery of our service to customers.

We consistently seek to enhance quality by application of continuous improvement practices. This is critical for the satisfaction and confidence of our customer base. By delivering high-quality services to our customers, we provide more than a service; we play a valuable role in assuring integrity management.

As part of our commitment to quality, we integrate quality principles in all aspects of our business procedures and have established monitoring and control processes. We encourage our businesses to adopt formal quality standards and achieve external accreditation. Currently, over 60 Wood Group businesses hold ISO 9001 accreditation and more than 20 also have received ISO 14001 and 18001 accreditation.

Wood Group's Engineering division businesses all operate Quality Management Systems ("QMS") that conform to the principles of international and national standards and most have ISO 9001:2008 Quality Management accreditation. In addition, as part of a continuous improvement process an engineering excellence programme has been established across Wood Group. Wood Group PSN also comprises businesses that are fully compliant with and accredited to ISO 9001:2008.

Wood Group GTS has undertaken a global programme to improve delivered quality and customer satisfaction through business process efficiency improvements and the deployment of standardised work practices. Its QHSE Management System meets the requirements of international standards ISO 9001:2008, ISO 14001 and OHSAS 18001, including policy, planning, implementation, operation, checking, improvement actions, and management review.

Wood Group service and product delivery aims to provide quality and asset integrity to our customers in a consistent and sustainable manner.