Quality and integrity management are central to achieving customer satisfaction.
We consistently seek to enhance quality by applying continuous improvement practices. This is critical for our customers' satisfaction and confidence. By delivering high-quality services, we provide more than a service; we play a valuable role in assuring integrity for the products and services we provide.
As part of our commitment to quality, we integrate quality principles in all aspects of our business processes and have established extensive and risk-sensitive monitoring and control measures. As a Group, we embrace formal quality standards and promote and monitor external certification of our businesses. Typically, Wood Group businesses initially secure ISO 9001 certification, then move to ISO 14001 and 18001 certification.
Wood Group's Engineering division businesses all operate quality management systems ("QMS") that conform to the principles of international and national standards and are typically certified to ISO 9001. In addition, as part of a continuous improvement process, an Engineering Excellence programme has been established by the Division, for the Group.
Our Wood Group PSN division comprises a number of national and international businesses, contracts and projects that are bound by a common management system. This system, and its local application, embraces all the principles of the three recognised standards for Quality, Health & Safety and Environment.
Our Wood Group GTS division maintains a global programme to improve delivered quality and service excellence, thus customer satisfaction, through business process efficiency improvements and the deployment of standardised work practices. Its QHSE Management System meets the requirements of international standards ISO 9001, ISO 14001 and OHSAS 18001.
Each business maintains key quality documents. Other documents, such as the Group 'integrity management Guide' and 'Engineering Excellence Guide', provide testimony to the penetration of the quality ethos across the Group.
Wood Group service and product delivery aims to provide quality and integrity management to our customers in a consistent and sustainable manner.